Privacy Policy

Depending on your role (guardian, rider, driver, or administrator), we may collect:

• Account & contact information — name, phone number, email address, role, and the organisation you belong to.
• Location data— when you use a driver device or run a live trip, the app collects precise GPS location to show the vehicle’s position, compute estimated arrival times, and record trip progress. Location is collected only while a trip is active and, on driver devices, may run in the background during a trip.
• Transport records — routes, stops, trips, attendance, and pickup/drop events associated with a rider.
• Payment & billing information — fee plans, invoices, and payment status (we do not store full card or bank credentials).
• Device & notification data — a push notification token and basic device information used to deliver alerts.
• Usage & diagnostic data — logs and technical information used to keep the service secure and reliable.

• Provide real-time vehicle tracking and estimated arrival times.
• Manage routes, trips, attendance, and rider records.
• Send trip, safety, and account notifications (for example, bus approaching, boarded, or delayed alerts).
• Process fee plans, invoices, and payment status.
• Secure, maintain, troubleshoot, and improve the service.
• Comply with legal obligations.

Location is central to how myV works. On driver devices, precise and background location may be collected during an active trip so guardians and administrators can see the vehicle’s live position and receive accurate arrival estimates. Location tracking stops when the trip ends. We do not sell location data or use it for advertising.

We do not sell your personal information. We share data only:

• Within your organisation— for example, an administrator can see routes and trips, and a guardian can see their own rider’s trip and the assigned vehicle and driver.
• With service providers — infrastructure, mapping and routing, and push-notification providers (such as Firebase Cloud Messaging) that operate the service on our behalf.
• When required by law — to comply with legal process or protect rights, safety, and security.

We retain information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Trip and location history is retained for operational and reporting purposes and may be deleted or anonymised when no longer needed.

We use industry-standard measures — including encryption in transit, access controls, and tenant isolation — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and continuously improve our safeguards.

• Access or update your account information through your administrator.
• Manage notification preferences within the app.
• Request deletion of your personal data by contacting us (subject to records your organisation is required to keep).

myV is used by schools and organisations to manage transport, which may include information about minors, provided and controlled by the organisation and their guardians. myV processes this information on behalf of the organisation and does not use it for any purpose other than providing the service.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your data, contact us at support@techioniq.in.